Cancellation and Refund

Last updated: 25 July 2026

Numzi is a digital learning service owned and operated by Ravish Qureshi, an individual proprietor based in India. In this document, "Numzi", "we", "us" and "our" refer to Ravish Qureshi, operating under the brand name Numzi.

Part A - Cancellation

1. How the subscription renews

The Numzi membership is ₹499 per month and renews automatically. When you subscribe you authorise a mandate (UPI AutoPay, card, or bank e-mandate) that lets Dodo Payments collect ₹499 each month on our behalf, until you cancel.

2. How to cancel

• Message us on WhatsApp (+91 96546 76846), or
• Email support@numzi.school from your account email address.

We action cancellation requests within 2 business days and confirm once done.

3. What happens when you cancel

• No further payments. The mandate is cancelled so your bank cannot be debited again.
• You keep access until the end of the period you have already paid for. Cancel on the 10th with a month running to the 28th, and you keep access until the 28th.
• After that the account moves to the free state. We keep your child's progress so you can resume later without starting again.

4. If we cancel

We may cancel if payments repeatedly fail, or if the account breaches our Terms and Conditions. Where we cancel for any reason other than a serious breach, we refund the unused portion of the paid period.

Part B - Refunds

5. The 30-day guarantee

• Applies to your first subscription payment of ₹499.
• Ask any time within 30 days of that payment.
• No reason needed, and we will not ask you to justify it.
• Refunded in full to the original payment method.

6. How to request a refund

Message us on WhatsApp or email support@numzi.school from your account email address, and say you would like a refund. That is all that is needed. If you ask for a refund we will cancel the subscription at the same time, so you do not have to do both.

7. When you get the money

• We approve eligible requests within 2 business days.
• Dodo Payments then returns the money to your original payment method, typically within 5 to 7 business days.
• Exact timing depends on your bank or card issuer, which is outside our control.

8. Renewals after the first 30 days

Monthly renewals after the guarantee period are generally not refundable, because you can cancel any time and keep access until the end of the paid period. However, if you were charged by mistake - a renewal you had already cancelled, or a duplicate charge - contact us and we will refund it.

9. Part-months, duplicate charges and access problems

• Cancelling mid-month: we do not refund the unused part of a month. Instead you keep full access until that paid period ends.
• Duplicate or double charge: if you were charged twice for the same period, tell us and we refund the extra charge in full.
• Paid but no access: if a payment succeeded but your account did not unlock, contact us. We will fix it, and if we cannot, we refund you in full.
• Charged after cancelling: refunded in full.
• Time limit: please raise any billing issue within 90 days of the charge so we can trace it with Dodo Payments.

10. What is not refunded

• Renewal charges outside the situations described above.
• Accounts closed by us for a serious breach of our Terms and Conditions, such as sharing or reselling access.

Contact us

Brand name: Numzi
Legal owner: Ravish Qureshi (sole proprietor)
Email: support@numzi.school
Phone / WhatsApp: +91 96546 76846

Registered address: B-801, Brigade Exotica, No. 35 & 36/1P, Old Madras Road, Before Budigere Cross, Virgonagar, Avalahalli, Bandapura, Bengaluru, Karnataka 560049, India